Job Description

Workplace Experience Associate

Pay Rate: $25 Hours: M-F 7:30 - 3:30 or 12:30 - 8:30 Remote/Hybrid/In-person: Onsite Location 200 Park Avenue, New York

Assignment Duration: 2 months Possible for extension? Possible

What You'll Do:

• Support events and amenity operations as needed with special attention to building customer profiles and event management.

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.

• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.

• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.

• Approve janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.

• Resolve inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.

• Oversee support for the team as directed including office supply management, meeting coordination, and equipment care.

• Review customized client materials to ensure they follow brand guidelines.

• Follow property-specific security and emergency procedures. Notify management to ensure the safety of all individuals in the building.

• Deliver new hire orientation, training, and coaching. Create presentations and speak to various-sized groups.

• Follow specific directions as given by the manager and work under minimal supervision.

• Gather and analyze data to identify and solve complex problems that arise with little or no precedent.

• Impact own team and other teams whose work activities are closely related.

• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

• Evaluate and communicate unusual and/or complex content in a concise and logical way.

What You'll Need:

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

• Bachelor's Degree preferred with 3+ years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

• A minimum of 2 years of front desk, concierge, customer service, or other hospitality experience.

• Open and flexible work schedules.

• Ability to comprehend and interpret and action instructions.

• Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize, and offer help.

• Apply a high level of attention to detail as well as strong verbal and written skills.

• Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting to 40 lbs.

Interview process: 1-2 phone virtual and/or in-person

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